Patients can book appointments at the surgery’s reception desk or over the phone.  If arranging an appointment over the phone, please press option ‘1’ and your call will be answered as soon as possible.  You can then book the next available appointment with a clincian of your choice. Occasionally, due to unforeseen circumstances, these appointments may be subject to change.

Length of Appointment

A standard appointment is 10 minutes. If you feel this will not be suitable for your needs, longer appointments can be pre-booked in advance.

*Please note: one appointment, per person, per problem*


In cases of urgent requests, it is possible to arrange an appointment with the duty doctor for the same day.  Emergency appointments are 5-minute appointments which take place at the end of morning/afternoon surgery. 


Should you wish to have a chaperone during your consultation please advise reception.

Appointment Cancellation

Should you not be able to attend or no longer need your appointment please let us no so we can offer it to someone else. Either call reception or, if registered, cancel using online services.

Extended Access Appointments

If you require an evening or weekend appointment please ask our reception team. We work collaboratively across South Staffordshire practices and can book extended hours appointments at a number of neighbouring practices as well as our own on a rotational basis. 

Telephone Consultations

Telephone appointments are arranged by the GP to discuss test results only. Should you have a problem you wish to discuss please book a face to face appointment.

Other Clinicians

Appointments with other clinicians, such as the midwife and pharmacist can also be booked through reception.

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